COVID -19 MEASURES
How Fantastic IT is Keeping Customers Safe
Are you trying to figure out how you can keep yourself and your employees safe while still getting access to the IT support you need? 0ur team has you covered.
At Fantastic IT, our customers and clients always come first. That’s as important now as it’s ever been. In order to make things as safe as possible for our techs and the thousands of businesses we support, we are taking extra steps during the current pandemic. These precautions include…
Smarter Tech Visit Preparations
For everyone’s health, we are doing everything we can to limit close person-to-person contact with our techs. That means working with you to see if we can troubleshoot and resolve problems remotely as a first option. Years of experience have shown us that many issues – especially those related to network connections and error messages – can be handled over the phone.
If you do need a Fantastic IT tech to show up, we’ll ask you to have a single person ready to meet our team members on-site. This should be someone who has access to the room or equipment where assistance is needed.
Safe and Distanced Site Visits
Once our tech shows up at your office or location, we are going to take every precaution against the spread of illness. That includes keeping a minimum distance of 6 feet from any person who might be present. We’ll even give you advance notice of our arrival so you can schedule lunch breaks or other activities to prevent your staff from needing to interact directly with ours.
In situations where it’s necessary to have one of your employees or managers present, your Fantastic IT tech will ensure that a safe distance is maintained. And of course, we’ll ask anyone from your team to wear a mask since we will be doing the same.
A Commitment to Your Health
Our business is all about managing details, a task that’s even more important during the current health crisis. In addition to following strict mask and social distancing guidelines, all of our techs will be taking care to sanitize equipment and surfaces as they work.
We know this is a difficult time for many of our clients, and the challenges they face are unprecedented. We are proud to be able to offer a five-star IT service without compromising safety for our employees or the organizations we serve. We thank you for your support and cooperation in the coming months.
We want you to know that we are doing everything we can to keep you safe while being there to support your business. So, if you have any questions about our COVID policies, or want to schedule an appointment with one of our IT specialists, contact our team today!