Making IT Fantastic Since 1998

24/7 FULLY MANAGED IT FOR BUSINESS IN JACKSONVILLE, FL

  • Jacksonville, FL

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Jacksonville, FL

50 N Laura Street
#2500,
Jacksonville, Florida 32202
United States (US)
Phone: (904) 615-9040
Email: hello@fantasticit.com

Hours of Operation

24/7/365 Support: We’ve Got You Covered!

Office Hours (Monday to Friday)
Pacific Time: 5:00 AM – 5:30 PM
Mountain Time: 6:00 AM - 6:30 PM
Central Time: 7:00 AM – 7:30 PM
Eastern Time: 8:00 AM – 8:30 PM

For After Hours, Weekends, and Holidays:
Call us at (855) 876-9363, Extension 3

Looking for IT support in the Jacksonville area? Fantastic IT Solutions has an office in Jacksonville that provides managed IT services 24 hours per, 7 days a week. We offer unlimited IT labor services for one flat monthly rate, proactive network monitoring, hosted & secure email, plus online backup & disaster recovery to businesses throughout the east coast.

Meet Our Jacksonville Staff

Tyler Meek – Jacksonville Regional Director for Fantastic IT. Tyler has worked at Fantastic IT since 2011 and has been in the IT Services Industry since 2002. Tyler manages our Jacksonville operations and has introduced our world-class customer service to clients all over Jacksonville and the surrounding areas.

CLIENT SUCCESS STORIES

Want To Learn More About Managed IT Services? Get A Free, No-Obligation Consultation.

Call Or Email: 855.201.7485

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Frequently Asked Questions

What is Managed IT?

A Managed IT Service Provider (or MSP) is a company that serves you just as an in-house technology department would, managing and repairing your systems for a flat monthly fee. Your managed services plan will outline all the tasks that are covered, along with a flat fee predictable rate.

Can managed IT save me money?

According to salary.com, the median salary of one Information Technology Manager in the U.S. ranges between $109k-163k per year, not including bonuses and benefits. Fantastic IT provides an entire team of skilled IT professionals at a fraction of the cost.

What industries do you serve?

Fantastic IT currently have more than 200 clients, so our support covers a number of different industries. However, many of the small and medium-sized businesses we serve are in fields like financial services, legal, healthcare, nonprofit, manufacturing, and professional services. A typical client might have anywhere from 20 to 400 employees, although we certainly work with companies that are larger and smaller, as well.

What if we have a problem outside business hours or on holidays?

One of the best things about having a dependable managed IT services partner is that we are available 24/7/365 to support you and your staff. Regardless of when you need help, you can simply call our office and opt for emergency technical assistance. Our team will follow up with you in an expedited manner.

 

What kind of customer support can I expect from Fantastic IT?

Fantastic IT offers comprehensive customer support including 24/7 monitoring, helpdesk services, and on-site assistance when necessary. We provide quick response to IT issues, ongoing technical support, and personalized service to address specific business needs. The level of customer support is often a key differentiator for Managed IT providers, ensuring clients receive timely and effective solutions to their IT challenges.

Do you work with existing IT team members?

Yes. This is called a co-managed IT arrangement and it is a very common way for us to work with clients. We simply get to know your business and provide extra help and expertise to your technical team for whatever you or they need. And, if you find that your resources are being spread too thin, we can help you identify issues, support your employees, and even develop strategic plans to help you keep your business running smoothly.

What are the key benefits of working with a Managed IT service provider?
Managed IT services offer several key benefits including cost savings, access to the latest technology, enhanced security, and improved efficiency. By outsourcing IT management, businesses can reduce operational costs, avoid the expense of in-house IT staff, and benefit from the expertise of specialized professionals. Managed services also provide proactive support and maintenance, ensuring that IT systems are up-to-date and running smoothly, reducing downtime and improving productivity.
What is the process of transitioning to Fantastic IT as our new MSP?

Transitioning to Fantastic IT is a streamlined and effortless process designed for your convenience. We start with a straightforward assessment of your current IT infrastructure and a clear understanding of your business needs. From there, we craft a customized IT strategy that fits seamlessly into your existing operations. Our team then skillfully implements the necessary systems and solutions with minimal disruption to your business. Throughout the entire transition, we focus on clear and open communication, and provide comprehensive training and support, making the switch to Fantastic IT's managed services smooth and hassle-free. With Fantastic IT, you can expect a transition that's not just about new technology, but a partnership that simplifies your move to advanced IT solutions.

What training and expertise does the Fantastic IT team possess?

At Fantastic IT, our team is at the heart of our service promise. We're a dedicated group of certified and seasoned IT professionals, each bringing specialized expertise across diverse IT backgrounds. Our commitment to excellence is demonstrated through ongoing training and certifications in the latest technologies, trends, and industry best practices. Whether it's cybersecurity, cloud computing, network management, or emerging tech, our team is equipped to deliver high-quality and specialized services. With Fantastic IT, you're not just getting an IT service; you're gaining access to a group of passionate experts who are committed to providing the comprehensive and proficient IT support your business deserves.

What is the difference between traditional IT support and Managed IT services?
Traditional IT support often operates on a reactive basis, addressing issues as they arise. In contrast, Managed IT services adopt a proactive approach, focusing on preventing problems before they occur. Managed services include regular maintenance, monitoring, and management of IT infrastructure, providing businesses with more reliable and efficient IT operations. This approach reduces downtime, enhances performance, and offers more predictable IT expenses.
Do Managed IT services cover data security and backups?

Absolutely, at Fantastic IT, our Managed IT services cover both data security and backups. We provide comprehensive solutions tailored to ensure the safety and integrity of your business data. This includes implementing robust cybersecurity measures like firewalls, antivirus software, and intrusion detection systems to protect against threats. In addition to security, Fantastic IT also manages data backups, ensuring that critical business information is regularly backed up and can be quickly restored in the event of data loss, system failures, or cyber incidents. Our dual approach helps maintain business continuity and safeguards against potential data breaches or disasters. You can learn more about our MSSP services here.