FAQs about MSP

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What is Managed IT?

A Managed IT Service Provider (or MSP) is a company that serves you just as an in-house technology department would, managing and repairing your systems for a flat monthly fee. Your managed services plan will outline all the tasks that are covered, along with a flat fee predictable rate.

Can managed IT save me money?

According to salary.com, the median salary of one Information Technology Manager in the U.S. ranges between $109k-163k per year, not including bonuses and benefits. Fantastic IT provides an entire team of skilled IT professionals at a fraction of the cost.

What industries do you serve?

Fantastic IT currently have more than 200 clients, so our support covers a number of different industries. However, many of the small and medium-sized businesses we serve are in fields like financial services, legal, healthcare, nonprofit, manufacturing, and professional services. A typical client might have anywhere from 20 to 400 employees, although we certainly work with companies that are larger and smaller, as well.

What if we have a problem outside business hours or on holidays?

One of the best things about having a dependable managed IT services partner is that we are available 24/7/365 to support you and your staff. Regardless of when you need help, you can simply call our office and opt for emergency technical assistance. Our team will follow up with you in an expedited manner.


What kind of customer support can I expect from Fantastic IT?

Fantastic IT offers comprehensive customer support including 24/7 monitoring, helpdesk services, and on-site assistance when necessary. We provide quick response to IT issues, ongoing technical support, and personalized service to address specific business needs. The level of customer support is often a key differentiator for Managed IT providers, ensuring clients receive timely and effective solutions to their IT challenges.

Do you work with existing IT team members?

Yes. This is called a co-managed IT arrangement and it is a very common way for us to work with clients. We simply get to know your business and provide extra help and expertise to your technical team for whatever you or they need. And, if you find that your resources are being spread too thin, we can help you identify issues, support your employees, and even develop strategic plans to help you keep your business running smoothly.

What are the key benefits of working with a Managed IT service provider?
Managed IT services offer several key benefits including cost savings, access to the latest technology, enhanced security, and improved efficiency. By outsourcing IT management, businesses can reduce operational costs, avoid the expense of in-house IT staff, and benefit from the expertise of specialized professionals. Managed services also provide proactive support and maintenance, ensuring that IT systems are up-to-date and running smoothly, reducing downtime and improving productivity.
What is the process of transitioning to Fantastic IT as our new MSP?

Transitioning to Fantastic IT is a streamlined and effortless process designed for your convenience. We start with a straightforward assessment of your current IT infrastructure and a clear understanding of your business needs. From there, we craft a customized IT strategy that fits seamlessly into your existing operations. Our team then skillfully implements the necessary systems and solutions with minimal disruption to your business. Throughout the entire transition, we focus on clear and open communication, and provide comprehensive training and support, making the switch to Fantastic IT's managed services smooth and hassle-free. With Fantastic IT, you can expect a transition that's not just about new technology, but a partnership that simplifies your move to advanced IT solutions.

What training and expertise does the Fantastic IT team possess?

At Fantastic IT, our team is at the heart of our service promise. We're a dedicated group of certified and seasoned IT professionals, each bringing specialized expertise across diverse IT backgrounds. Our commitment to excellence is demonstrated through ongoing training and certifications in the latest technologies, trends, and industry best practices. Whether it's cybersecurity, cloud computing, network management, or emerging tech, our team is equipped to deliver high-quality and specialized services. With Fantastic IT, you're not just getting an IT service; you're gaining access to a group of passionate experts who are committed to providing the comprehensive and proficient IT support your business deserves.

What is the difference between traditional IT support and Managed IT services?
Traditional IT support often operates on a reactive basis, addressing issues as they arise. In contrast, Managed IT services adopt a proactive approach, focusing on preventing problems before they occur. Managed services include regular maintenance, monitoring, and management of IT infrastructure, providing businesses with more reliable and efficient IT operations. This approach reduces downtime, enhances performance, and offers more predictable IT expenses.
Do Managed IT services cover data security and backups?

Absolutely, at Fantastic IT, our Managed IT services cover both data security and backups. We provide comprehensive solutions tailored to ensure the safety and integrity of your business data. This includes implementing robust cybersecurity measures like firewalls, antivirus software, and intrusion detection systems to protect against threats. In addition to security, Fantastic IT also manages data backups, ensuring that critical business information is regularly backed up and can be quickly restored in the event of data loss, system failures, or cyber incidents. Our dual approach helps maintain business continuity and safeguards against potential data breaches or disasters. You can learn more about our MSSP services here.

Can you assist in scaling IT infrastructure as my business grows?
Yes, Fantastic IT specializes in scaling IT infrastructure to support your business growth. We provide scalable solutions and strategic planning to accommodate expanding operations and evolving business needs.
How does Fantastic IT keep its clients informed about their IT system’s performance and health?
Fantastic IT keeps clients informed through regular reporting, transparent communication, and real-time monitoring dashboards that provide insights into their IT system’s performance and health.

FAQs about MSSP (Security)

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What is a Managed Security Service Provider (MSSP)?
A Managed Security Service Provider specializing in comprehensive cybersecurity solutions. We focus on protecting businesses from a wide range of cyber threats through services like real-time monitoring, threat detection and response, and compliance management. Our team is equipped with the expertise and advanced tools necessary to offer robust security measures tailored to your business needs.
How does Fantastic IT differ from traditional IT service providers?
Fantastic IT stands out from traditional IT service providers by offering a comprehensive suite of services that encompass both Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) solutions. While our MSP services ensure seamless management of IT infrastructure, software, and technical support, our MSSP offerings elevate our service model to include specialized cybersecurity services. These services address complex security challenges through proactive threat monitoring, incident management, and compliance support. Fantastic IT's approach combines the foundational IT support that businesses rely on with advanced security measures to protect against evolving cyber threats, providing a holistic and integrated solution for IT and security needs.
What specific cybersecurity services does Fantastic IT offer?
We offers a range of cybersecurity services, including but not limited to, real-time threat monitoring, intrusion detection and response, firewall management, endpoint security, vulnerability assessments, and compliance management. Our services are designed to proactively protect your business from emerging cyber threats and ensure data security.
Can you assist with compliance and regulatory requirements?

Yes, we can significantly help your business meet compliance and regulatory requirements. Our team is knowledgeable in various industry standards and regulations, such as HIPAA, and PCI-DSS. We implement security measures and policies that align with these standards, helping your business avoid penalties and maintain customer trust.

What cybersecurity technologies does Fantastic IT use?
Fantastic IT utilizes a variety of advanced cybersecurity technologies, including firewalls, intrusion detection systems, antivirus software, endpoint protection, SIEM systems, and advanced threat intelligence platforms. These technologies enable us to effectively monitor, detect, and respond to security threats in real-time.
Can you provide tailored security solutions for specific business needs?
Yes, we can offer tailored security solutions that align with your specific business needs and risk profile. We conduct thorough assessments of your existing security posture and design customized security strategies, ensuring that our solutions effectively address your unique challenges and vulnerabilities.
How do you ensure ongoing security and monitoring?
Fantastic IT ensures ongoing security and monitoring through continuous surveillance of your IT environment, regular security assessments, and updating defense mechanisms to counter new threats. We provide 24/7 monitoring services to detect and respond to security incidents promptly, ensuring your business's protection against the latest cyber threats.
How does Fantastic IT improve our company's overall security posture?

We enhance your company's security posture by implementing comprehensive and proactive cybersecurity measures. Our approach includes regular risk assessments, advanced threat protection, and ongoing monitoring, ensuring that your IT systems are resilient against cyber threats. This holistic approach not only safeguards your data but also strengthens your overall cybersecurity defenses.

What is the process of engaging with Fantastic IT for MSSP services?
Engaging with us for MSSP services begins with a consultation to understand your specific security needs. We then conduct an assessment of your current security posture, followed by a proposal of tailored services. Once agreed upon, we implement the necessary security measures and provide continuous monitoring and support, ensuring seamless integration with your existing IT infrastructure.
How are Fantastic IT's MSSP services priced?
Our MSSP services are priced based on the specific services you require, the complexity of your IT environment, and the level of support needed. Our pricing model is designed to be transparent and cost-effective, providing you with a predictable cost structure for your cybersecurity needs.
Can Fantastic IT support remote and hybrid work environments securely?
Yes, we are well-equipped to support secure remote and hybrid work environments. We offer solutions like secure remote access, robust data protection, and effective communication tools. Our services ensure that your employees can work efficiently and securely from any location, adapting to today's flexible work arrangements.
What is your typical response time in case of a security incident?

We pride ourselves on our rapid response times in the event of a security incident. Our 24/7/365 security monitoring will alert us in real-time as discovered, and our team will immediately go to work on investigation and remediation, ensuring that any issues are promptly contained and resolved to minimize impact on your business operation.

Can Fantastic IT provide round-the-clock security monitoring?

Absolutely, we offer 24/7 security monitoring as part of our MSSP services. Our continuous surveillance of your IT environment ensures that any suspicious activities or threats are identified and addressed immediately, providing you with peace of mind and robust security at all times.

How does Fantastic IT contribute to business continuity planning?
We play a key role in your business continuity planning by ensuring that your IT infrastructure is secure and resilient. We implement disaster recovery strategies, regular data backups, and robust cybersecurity measures. This approach minimizes the risk of disruptions and ensures that your business can quickly recover and maintain operations in the event of any unforeseen incidents.

FAQs about Data Protection

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What data protection services does Fantastic IT offer?

We provide robust data protection services, including end-to-end encryption, secure data storage, and advanced cybersecurity measures to safeguard your information.

How do you ensure my data is always available when I need it?

We use redundant backup systems and cloud solutions for high availability, allowing you to access your data whenever required with minimal downtime.

What makes Fantastic IT's backup solutions superior?

Our backup solutions stand out due to their automation, regular testing, and customization to meet your business’s unique needs, ensuring reliable data recovery.

Can you customize a data protection plan for my business?

Yes, Fantastic IT specializes in creating tailored data protection plans that consider your business size, needs, and industry-specific compliance demands. 

How does Fantastic IT handle data backup for remote and on-site workers?

We implement a centralized backup strategy to capture data from multiple endpoints, providing comprehensive protection for both remote and on-site workers.

What steps do you take to protect against data breaches?

Fantastic IT deploys multi-layered security measures, conducts regular vulnerability scans, and provides staff training to enhance data breach protection.

How frequently does Fantastic IT perform data backups?

Fantastic IT’s data backups are scheduled according to your business needs, from daily to hourly, or even continuously, to secure the most recent data.

Do you offer off-site or cloud-based backup services?

Yes, we offer both off-site and cloud-based backup services, ensuring your data is securely stored and easily recoverable from various locations.

How can you help with data compliance regulations?

We help you navigate data compliance regulations by implementing compliant data protection protocols and providing guidance on regulatory standards.

Can we access our backup data at any time?

Absolutely, with Fantastic IT, you have access to your backup data at any time, ensuring full control and availability as needed.

What is your process for restoring data if we experience loss?

Our process involves immediate action with a clear restoration plan, leveraging our backups to minimize data loss and restore operations swiftly.

How secure are your data backup and transfer processes?
Our backup and transfer processes are highly secure, utilizing encryption and secure channels to prevent unauthorized access during transit.
Can you manage backups across different platforms and devices?
Can you manage backups across different platforms and devices? Fantastic IT can manage backups across a diverse range of platforms and devices, offering a unified backup solution for your entire digital ecosystem.
What is the retention policy for backups at Fantastic IT?
Our backup retention policy is customizable to your needs, ensuring data is retained for the optimal duration to meet business and regulatory requirements.

FAQs about Cloud Integration

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What is cloud integration and management in the context of MSP services?

Cloud integration and management involve the orchestration of various cloud services into a single, cohesive IT strategy, enabling seamless operation and access across platforms. As part of our MSP services, Fantastic IT ensures that all cloud components work harmoniously, providing streamlined workflows and centralized management for your business.

How does Fantastic IT handle the integration of cloud services with existing IT infrastructure?

We handle cloud service integration with meticulous planning and execution, ensuring compatibility with your existing IT infrastructure. We assess your current setup, identify the optimal cloud solutions, and manage the integration process from start to finish, prioritizing minimal downtime and business continuity.

What are the benefits of cloud integration services provided by Fantastic IT?

The benefits of cloud integration with Fantastic IT include enhanced efficiency, scalability, and flexibility. Our services also offer cost savings through optimized resource utilization, improved collaboration with cloud-based tools, and strengthened security measures for your cloud operations.

Can you manage multi-cloud environments for diverse business needs?

Yes, we specialize in managing multi-cloud environments, offering tailored solutions that align with the unique needs of your business. We provide expertise in orchestrating various cloud platforms, ensuring they work together to support your business objectives.

How does Fantastic IT ensure data security during cloud integration?

Fantastic IT ensures data security during cloud integration by employing industry-leading practices, such as encryption, access controls, and secure data transfer protocols. We prioritize the protection of your data at every stage of the cloud integration process.

Do you support all the major cloud platforms?

Yes, Fantastic IT supports all major cloud platforms, including AWS, Microsoft Azure, Google Cloud, and others, ensuring that you have access to the best cloud solutions that fit your business requirements.

How can you help with cloud migration and implementation?

Fantastic IT simplifies cloud migration and implementation through careful planning, skilled execution, and continuous support. We handle everything from data transfer to application deployment, ensuring a smooth transition to the cloud.

What cost savings can be expected from cloud integration services?

With Fantastic IT's cloud integration services, businesses can expect significant cost savings from reduced on-premises infrastructure expenses, optimized resource usage, and the flexibility to scale services to meet demand without overinvesting.

Can Fantastic IT provide customized cloud solutions for my specific industry?

Absolutely, Fantastic IT offers customized cloud solutions tailored to the unique demands of various industries, ensuring that your cloud infrastructure aligns with your specific business challenges and goals.

Do you offer consulting on cloud strategies and architecture?

Yes, we offer expert consulting services on cloud strategies and architecture, helping you to develop a cloud infrastructure that's robust, scalable, and perfectly suited to your business objectives.

How does Fantastic IT maintain compliance with industry standards in the cloud?

Fantastic IT maintains compliance by staying updated with the latest regulations and implementing stringent controls and protocols that meet or exceed industry standards, ensuring your cloud infrastructure is compliant and secure.

How does Fantastic IT approach cloud security and risk management?
Our approach to cloud security and risk management involves a comprehensive strategy, including regular risk assessments, implementing multi-layered security measures, and proactive monitoring to safeguard your cloud environment against potential threats.

FAQs about Virtual CIO

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What is a vCIO and how can Fantastic IT help my business with it?

A vCIO, or Virtual Chief Information Officer, is a transformative service offered by Fantastic IT, designed to provide your business with expert IT strategy and management on a remote, flexible basis. This service fills the role of a traditional CIO, but without the need for a full-time, in-house executive, making it an ideal solution for small to medium-sized businesses or any organization looking to optimize their IT without the overhead of a full-time position.

At Fantastic IT, our vCIO service helps your business in multiple ways. We offer strategic guidance on IT investments, ensuring they align with your business objectives and drive growth. Our vCIO will work with you to develop and implement a comprehensive IT strategy that includes cybersecurity measures, technology upgrades, and digital transformation initiatives. We also assist in risk management and compliance, ensuring that your IT practices adhere to industry standards and regulations.

How does Fantastic IT's vCIO service differ from a traditional CIO?

Fantastic IT's vCIO service differentiates itself from a traditional CIO role by offering the same high-level expertise and strategic planning capabilities but with enhanced flexibility and a cost structure tailored for efficiency. Unlike a full-time CIO, our vCIO service provides strategic guidance and leadership on an as-needed basis, which can be scaled up or down depending on your organization's changing demands. This model is particularly advantageous for small to medium-sized businesses that require executive-level IT direction but may not have the resources for a full-time position. Our vCIO service enables you to leverage the insights and experience of seasoned IT professionals who can help steer your company's technology roadmap, manage complex IT projects, ensure cybersecurity readiness, and drive digital transformation initiatives, all while keeping a close eye on the bottom line. With Fantastic IT's vCIO, you gain a partner who is invested in your success, offering personalized service that's both accessible and aligned with your business goals.

Can your vCIO service help with IT budgeting?

Absolutely, our vCIO (Virtual Chief Information Officer) service is a strategic offering designed to assist with IT budgeting and financial planning. At Fantastic IT, we understand that IT investments are a significant part of your operational budget. Our vCIO service goes beyond mere suggestions; we work closely with you to analyze your current IT expenditures, identify cost-saving opportunities, and align your IT investments with your business objectives. We help forecast future IT expenses, plan for scalable growth, and ensure you get the best ROI on your technology spending. With our expertise, you can make informed decisions, avoid unnecessary expenditures, and strategically invest in IT solutions that drive value and efficiency for your business.

Will I have a dedicated vCIO from Fantastic IT?

Yes, you will have a dedicated vCIO who understands your business needs and tailors IT strategies specifically for your company. 

How does Fantastic IT ensure our IT aligns with our business goals?

At Fantastic IT, we start by deeply understanding your unique business goals and challenges, ensuring our IT strategy is tailor-made for your company's success. Our vCIO service is central to crafting a custom IT roadmap that not only aligns with but also propels your business objectives forward. We don't just match IT services to your current needs; we anticipate and scale solutions to meet your future demands. Through ongoing dialogue and collaboration, our approach keeps your IT dynamically in sync with your evolving business landscape. Ultimately, Fantastic IT ensures your IT investments are more than just cost-effective - they're powerful drivers of your strategic goals.

Can you provide training for our staff on new technologies?

Yes, part of our vCIO service includes staff training and support for new technologies and systems we implement.

How will a vCIO from Fantastic IT communicate with our team?
Communication can be via your preferred channels, whether it’s email, phone, video conferencing, or in-person meetings.
Can your vCIO assist with business continuity planning?
Yes, our vCIOs are experts in developing robust business continuity plans to keep your operations running smoothly in any scenario.
Will the vCIO help us with technology innovation?
Definitely. We stay abreast of the latest tech trends and innovations to ensure your business stays ahead of the curve.
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