Frequently Asked Questions
What is Managed IT?
A Managed IT Service Provider (or MSP) is a company that serves you just as an in-house technology department would, managing and repairing your systems for a flat monthly fee. Your managed services plan will outline all the tasks that are covered, along with a flat fee predictable rate.
Can managed IT save me money?
According to salary.com, the median salary of one Information Technology Manager in the U.S. ranges between $109k-163k per year, not including bonuses and benefits. Fantastic IT provides an entire team of skilled IT professionals at a fraction of the cost.
What industries do you serve?
We currently have more than 200 clients, so our support covers a number of different industries. However, many of the small and medium-sized businesses we serve are in fields like financial services, legal, healthcare, nonprofit, manufacturing, and professional services. A typical client might have anywhere from 20 to 400 employees, although we certainly work with companies that are larger and smaller, as well.
What if we have a problem outside business hours or on holidays?
One of the best things about having a dependable managed IT services partner is that we are available 24/7/365 to support you and your staff. Regardless of when you need help, you can simply call our office and opt for emergency technical assistance. Our team will follow up with you in an expedited manner.
Do you work with existing IT team members?
Yes. This is called a co-managed IT arrangement and it is a very common way for us to work with clients. We simply get to know your business and provide extra help and expertise to your technical team for whatever you or they need. And, if you find that your resources are being spread too thin, we can help you identify issues, support your employees, and even develop strategic plans to help you keep your business running smoothly.
What if We Need to Change Our Service Plan?
That’s no problem. You can always scale your managed services agreement up or down to reflect current needs, budgets, and priorities. While it would be difficult to hire and release full-time employees quickly, your managed IT partner can help you find the flexibility you need to run your business.