If they were being honest, most of our clients would probably admit that they prefer IT specialists to be out of sight and out of mind. That is, they want their technology to work as needed to meet their business goals, but would rather not have to worry about hiring and managing people whose jobs are difficult for them to understand.
That’s not always possible, of course. Although a good IT specialist or vendor will go out of their way to avoid unnecessarily interrupting business operations, they will occasionally need to ask questions or work in high-traffic areas. However, how much of a disruption is needed will depend a great deal on what happens before the technician ever arrives.
If you want to make IT services as smooth as possible, then there are a few things you can do to make life easier for your team (whether they are internal or external). Here are some ways you can speed things up…
Make Notes on Your Problem
Once you understand you need help from an IT specialist, try to make a few written notes on the issue you are experiencing. Or, if you don’t have direct knowledge, then get the employee who witnessed the problem to describe what happened in their own words. Often, this can save your tech staff members a lot of time since they won’t have to re-create the same situation again.
Give Your IT Specialists Space to Work
Most business owners and managers know not to have employees crowding around a technician who is trying to get to the bottom of a problem. Still, we will occasionally be presented with a cramped workspace filled with boxes, surplus office supplies, or even old files. These will have to be moved before work can begin, so why not take care of it before your IT specialist arrives?
Mention Relevant Service or History
The more information your technician has to work with, the easier it will be for them to give the help you need. If you are dealing with an issue that has shown up again and again, let them know. Likewise, if the equipment is new, or was recently serviced, bring this up early in your interaction. With the right details your IT vendor can save hours of billable service time during a repair.
Express Any Constraints Up Front
Perhaps you need to wrap up work and leave your office by a certain time, or only want to spend a fixed amount of money looking for solutions to a particular issue. Or, it could be that the information on a certain hard drive is invaluable to your company. When these kinds of constraints exist, make sure your IT professional knows so they can do their best to accommodate you.
Want an IT Partner Who Works with You Every Step of the Way?
At Fantastic IT we don’t just set up computers, install software, and solve service problems – we partner with our clients to help them grow their businesses and run smoothly day after day. If that’s the kind of attention you want from a vendor, and appreciate perks like competitive rates and quick response times, then we want to hear from you.
Contact our sales team today to schedule a free consultation!