When new clients come to us, they expect certain things from an outsourced IT provider. Namely, they are looking for good technology support, strong network performance, improved data security, and even backup and recovery services.
However, one thing business owners tend to overlook can often turn out being the most valuable service we provide: tech training for themselves and their employees.
You might be thinking that you don’t need to train your team to use devices or software. After all, isn’t that what you’re paying your IT provider for? Think about it for a bit, though, and you’ll see there are a number of ways you can benefit from having your employees be more informed and proficient with tech.
To show you why, let’s look at a few ways we educate people in the companies we work with…
We Train for New Hardware or Software
Technology is always changing, but business owners, managers, and employees can have a hard time keeping up with the latest versions of hardware and software. That’s especially painful if a company or department is forced to make upgrades, or if work is slowed down because team members aren’t as familiar with the new tools they should be.
With just a little bit of easy training, you can have your whole staff up to speed in no time.
We Help Them Make Use of the Tools They Have
It’s hard enough to watch people struggle with new technology – it’s even worse when they can’t make the most of the tools they already have in the office. If your company has spent money on workstations, servers, mobile devices, or specialized apps you should be reaping the rewards.
We can help you train them to recognize the value in the tech your company uses. That’s a good way to improve morale and productivity at the same time.
They Learn Good Data Security Best Practices
Although it’s important to use things like firewalls, encryption software, and virus protection apps, employees represent the weakest cybersecurity link in most companies. They simply don’t know what it takes to avoid viruses, malware, and phishing scams.
Again and again we hear from business owners who can’t believe one of their employees fell for a scam and ended up costing the company tens of thousands of dollars. The bigger shame is that no one trained them to avoid those risks in the first place.
We Let Them Get Comfortable With Tech Topics
No matter what generation they are from or what their background might be, your employees have undoubtedly gotten the message that they need to embrace technology and change. That can be difficult for them, however, if they are intimidated by what they see around them.
One of the best things about having a training program associated with your managed services contract is that it can take a lot of the mystery out of working with tech. That’s a good way to change mindsets and remove mental barriers your staff might be facing.
Could You Use Good Tech Training and Advice?
If you think your team could benefit from straightforward tech training – or just a smarter approach to IT in general – now is a great time to talk with the experts at Fantastic IT in Los Angeles. Contact us today so we can set up a free consultation and show you exactly how we can help!