When explaining managed services agreements to business owners and executives, we sometimes hear new clients refer to outsourced IT care as a form of insurance. In a way, they are right – by working with a technology provider on a monthly contract, you can spare yourself large, unexpected invoices associated with IT emergencies.
However, there are other aspects to managed services agreements that are as valuable, or maybe even more valuable. That’s because good technology care isn’t really like insurance at all. You might not need to file a claim on your business policies all that often, for instance, but you are going to need regular help with your company’s hardware and software.
With that in mind, today we want to help you see the bigger picture by reminding you of three underrated benefits of getting the right California IT managed services provider…
#1 Proactive IT Care and Maintenance
There is a huge difference between having an IT team that’s proactively monitoring your systems and one that you simply call when things go wrong. That’s because the proactive group has an incentive to keep everything running smoothly. We don’t benefit with extra billable hours when our clients are needing emergency care.
When the responsibility is on your vendor to avoid such outages in the first place, you and your staff can get back to focusing on your real work. You experience fewer issues because they are solved before they ever affect your company.
#2 Round the Clock Coverage
Another advantage of ongoing managed services care is access to a helpdesk that is staffed 24 hours a day, every day of the year. So, no matter when you have a question or need help, there’s someone around to ensure you get the answers you need.
Contrast that with an hourly IT services model, where smaller teams might not be staffed on evenings, weekends, or holidays. You may not have access to qualified assistance during those times, and if you do, you might pay a small fortune just to get a simple issue resolved.
#3 IT Budget Predictability
Some business owners don’t like the idea of paying a monthly fee to an IT vendor, but it almost always turns out being smarter in the long run. That’s because you’re better off paying a little amount on a regular basis than you are having to make expensive repairs and costly investments at irregular intervals.
In a lot of companies, IT is the least predictable item on the bottom line. With a monthly managed services plan in place, you can do away with that uncertainty and save money all at once.
The Bottom Line on Managed Services
When business owners and executives take in a big-picture view of technology, it’s not hard to see why they prefer managed services agreements. With the right service level and a knowledgeable technology company on your side, you get faster response times, big budget savings, and more reliable performance from all of your hardware and software.
To realize these benefits, though, you have to have an IT team known for solving problems and providing service. That’s where our team comes in. Call Fantastic IT today to see what we’ve been able to do for so many businesses like yours, in and around Los Angeles.