The risks associated with Covid-19 haven’t gone away, but you can’t afford to let your business operate without IT support, network monitoring, and other critical technology-related services. That’s why our team is working harder than ever to keep your company running smoothly and embrace the latest safety ideas and procedures.
We don’t want you to have to choose between what you need for your business and the responsibility that you have to keep yourself and your employees safe. Here are just a few of the ways we are adapting our approached outsourced IT to better protect everyone…
Remote Support Tools
Not every IT problem requires an in-person visit to generate a solution. In fact, with some of the cutting- edge tools we use to monitor and analyze our customers’ systems, it’s often possible for us to get to the root of an issue online or over the phone.
Over the past few months, we’ve been refining our diagnostic systems and procedures to drastically reduce the number of on-site visits required by our techs. The result is a higher level of care with faster response times and no health risks for our employees or customers.
Smart Appointment Protocols
In situations where we do need to send a tech on-site to deal with the problem, we are doing everything we can to minimize face-to-face contact and the risk of illness. For instance, we will give advance notice before any scheduled appointment, and then limit the interaction to one tech and one customer representative, with each person being masked and socially distanced from one another the entire time.
While these measures might seem awkward at first, they can give you the peace of mind that comes with knowing we are doing everything possible to keep you safe. While we can’t make the pandemic go away, we can do everything in our power to prevent your business from being affected.
Behind the scenes, we are doing even more to keep you and your employees safe. That includes employee education, extra sanitation on equipment, and keeping some of our support staff virtual.
As 2020 continues, we will keep these procedures in place for as long as needed. And of course, we will continue to monitor government guidelines and industry best practices. We know you can’t afford a disruption in your IT support, and we are committed to giving you the service you need without adding extra risk in the process.
Need IT Help and Don’t Want to Compromise?
If you need outsourced IT support and don’t want to sacrifice on quality, pricing, reputation, or safety, try us first. Fantastic IT has become one of the nation’s fastest-growing companies for one simple reason: we work harder than anyone else to keep our clients and customers happy.
Contact us today to schedule a free consultation. We will be happy to show you exactly what we do to ensure that you get the service you need… during today’s public health crisis and for years to come.