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At Fantastic IT, we pride ourselves on having a strong track record of service and reliability across a number of different industries. That leads new potential clients to ask: does it matter if your managed services partner is versatile? Does it matter if they know your business already?

The short answer is “it depends.” In general, good technology support is based on big principles. You want a partner who is responsive to your requests, proactive in finding ways to serve you, and has a very clear billing structure. It also helps if they are friendly, knowledgeable, and will be willing to learn about your company so they can serve you better.

None of those qualities of a great IT vendor is industry-specific. However, there are some businesses with special requirements. Here are a few of the most common…

Confidentiality and Data Security
In some fields, like finance and medicine, confidentiality is everything. Not only do you need to protect the identity of patients and clients, but you need to keep their data as secure as possible. There may even be government or regulatory guidelines that need to be followed.

In these situations, you don’t want to leave anything to chance. You’ll want to work with an IT provider who can meet – better yet, exceed – the regulations in place.

Comprehensive Backup Solutions
In some fields, it’s incredibly important to keep backup copies of crucial files for a specified period of time. Alternatively, it may be necessary to delete old data at specified intervals. Failing to do so could open your organization up to fines or bad publicity.

While file storage and remote backup systems are fairly routine, you don’t want to trust the wrong party to oversee these critical tasks when the future of your company is on the line.

Specialized Software Integrations
If you are reliant upon a specific software package to run your business, then it only makes sense to work with an IT partner who has some familiarity with those tools. At a minimum, they should be able to install, manage, and update the software. You may even want to work with a vendor who can customize it for you.

Once again, this is an area where you don’t want to cut corners. Make sure you have access to a dedicated specialist who knows the application you rely on and can help you make the most of it. 

If your company needs skill or experience in one of these areas, then you might want to look for an IT firm that can meet your needs. For instance, we have many legal and financial clients who come to us for exactly that reason. However, that type of expertise needs to be in addition to the other requirements we mentioned. You don’t ever want to sacrifice service or pricing just because a vendor has a certain kind of background.

Looking for Industry-Specific IT Care and More?
If you want to work with a tech company that can handle specialized industry or government requirements and provide you with top-notch service and support, contact Fantastic IT today. We’ll be happy to schedule a free consultation and show you exactly what we’ve done for other businesses just like yours!

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