Imagine this: you go in to work like you would any other day. But when you arrive, your IT manager – or potentially your only tech employee – tells you they are moving on. Perhaps they got an offer at a much higher salary. Or, maybe they want to move someplace warm and sunny to be closer to family.
What should be the first thing you do?
Believe it or not, it shouldn’t be to have a panic attack. Nor should you rush out to hire someone new or promote an internal team member to the same role. We can understand those instincts; you’ll need someone looking after your company’s computers, apps, and devices. But the answer is to call a managed services partner immediately. They can help you with immediate support and serve as a bridge until you find a permanent solution.
Why are you better off with a managed support vendor than a new employee? Let’s look at a few of the most important reasons…
You Shouldn’t Make a Rushed Decision
One thing you definitely don’t want to do is make a bad situation worse by rushing a hiring decision. Bringing on a new IT professional is tough, even for those of us who work in the industry. You have to balance temperament, training, salary and training costs, and much more to find the right fit. That’s difficult to do if you don’t have a good technical background.
Recruiting and hiring someone you can trust to look after your company’s technology is a big job. Don’t rush it and make a mistake you’ll regret for years to come.
There Are Some Tasks That Can’t Go Unfinished
While we don’t want you to be in a hurry to make a rash hiring decision, we also want to stress that there are some IT tasks that you don’t want to be ignored. For instance, you should always have someone looking after your cybersecurity, ensuring that crucial software updates and security patches are going through and that you have helpdesk support if and when your employees need it.
Your outsourced IT partner can step in to look after these jobs (and others) while the search for a permanent replacement continues. Or, you might decide that the new arrangement better suits you anyway.
You Might Be Better Off Outsourcing IT
As existing clients and regular readers will know, outsourcing IT is a great way to get better service at a lower cost. That’s because you’re spreading the expense of an expansive IT department over many different companies. So you get 24/7 access, more technical expertise, technicians with ongoing training, etc., at a low monthly rate.
The point? You might decide you don’t want to replace your tech employee after all. It’s often the case that new clients keep us for the long run after we fill in on a short-term basis.
Want to Know More About Our Small Business IT Capabilities?
Contact a member of our team today to schedule a free consultation. We’ll be happy to walk you through plans, rates, and services to help you find the best package for your business!