For all the different articles out there about using technology correctly – including dozens on our blog – there is a detail that often gets missed. In fact, this hidden piece of the puzzle can make or break the success of your entire IT strategy.
What is this mystery component? Effective training.
It’s important to choose the right devices, find the right managed services partner, and install apps that improve or automate your work. But if no one on your team knows how to use your technology correctly and effectively, then none of it is going to make a difference in the bottom line. In fact, you might even find that your new investments set your productivity back a bit.
For a very crude example of this principle in action, imagine that someone delivered you all the latest and greatest hardware to run your company… but didn’t assemble any of it. How far would you get with a stack of disassembled microchips and circuit boards? Would you be more likely to build something that worked or ruin expensive components?
The point we are looking to make here is probably obvious but we’ll spell it out anyway: if your employees don’t know how to use your tech, then you won’t see the business improvements you’re trying to create.
Why Fantastic IT Prioritizes Staff Training
Contrary to popular belief, it isn’t difficult to train employees to use new apps or pieces of equipment. You simply have to do things at the right time, at the right pace, and with the right kinds of programs.
With decades of experience, we know how to introduce new tools to a single person or staff of hundreds. While the process might differ from one situation to the next, the focus always has to be education retention. In other words, the employees need to know how to use the new equipment or software after we have left. That means incorporating simple lessons and exercises to ensure they learn important principles rather than simply following along.
Staff training is at the heart of what we do because it emphasizes long-term results. At the end of the day, those results are what our clients are paying for. It’s one thing for us to put security safeguards in place, as an example, but it’s also crucial that employees know how to set strong passwords and keep them safe.
Our advice? Make staff training a part of your ongoing IT strategy and don’t work with a tech partner who doesn’t share that viewpoint.
While We’re On the Topic…
As a quick add-on to this article, it’s worth pointing out that training has been as valuable to us as it is to our clients. The more the business owners and executives we work with know, the easier they are for us to help.
The same thing might be true in your market and industry. Are you doing enough to train buyers on the products and services you offer… or even how they can get the most from what you have to offer?
It’s something to think about as you consider different ways to connect with your customers and clients in the new year.
Looking for the Best in a Managed Services Partner?
At Fantastic IT, we don’t just look after your computers and apps – we want to be a part of helping your company grow and be more successful. If that’s the kind of partnership you’re looking for in a managed services vendor, then we want to hear from you.
Contact us today to schedule a free consultation and learn more.